Refund Policy

At RICHBARRY LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details.

1. Eligibility for Refunds

To qualify for a refund:

  • The item must be unused, in its original condition, and in its original packaging.
  • Refund requests must be submitted within 30 days of receiving your order.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized items.
  • Items purchased on sale or as part of a clearance.
  • Gift cards.

3. Refund Process

  1. Initiate a Request: Email us with your order details and reason for return.
  2. Approval: Once your request is approved, you’ll receive instructions on how to return the item.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping method as we cannot guarantee receipt of returned items.
  4. Inspection: Upon receiving the returned item, we will inspect it and notify you of the refund status.
  5. Refund Issuance: Approved refunds will be processed to your original payment method.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll provide instructions for an exchange or replacement.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank account or payment method for any pending transactions.
  • Contact your payment provider, as it may take some time for refunds to post.
  • If you still have concerns, reach out to us at for assistance.

6. Cancellations

Orders can be canceled within  24 hours of placement if they have not been shipped. Contact us promptly with your order details.

Contact Us

If you have any questions about our refund policy, please contact us via Contact Page.

Thank you for shopping with RICHBARRY LLC We appreciate your trust and aim to provide the best products and service for you and your furry companions.